ADA Accessibility
So What Music Festival welcomes attendees with disabilities.
Accommodations
We are dedicated to providing an accessible festival experience to all fans. So What?! Music Festival will feature an array of accessible features, including parking, restrooms, viewing platforms, and more.
Continue reading to learn more about the efforts we are taking to ensure everyone has a great festival experience.
Festival Grounds
The So What Music Festival site is generally flat and consist of a mixture of surfaces, such as dirt/sand paths, grass, and blacktop/concrete. As with any outdoor setting, rain can impact the conditions. Distances between areas in the festival sites and between stages can be very large.
The festival ADA team can assist patrons with disabilities with mobility around the festival grounds. Please visit the Request Accommodation section below.
Entering the Festival
For cars: All disabled patrons will enter event parking and request ADA parking by showing state-issued ADA documentation, such as hangtag or license plate sticker/registration. Companion cars must arrive together. No spaces are saved for a later arrival.
Viewing Platforms
So What Music Festival incorporates elevated accessible viewing platforms at each stage, generally next to VIP sections. These accessible viewing platforms are intended for guests who use wheelchairs, have significant mobility disabilities, or have difficulty standing for long periods of time. Staff and/or security will manage the viewing platform accordingly.
Customer Service
Customer service is one place where guests with disabilities can get information and request services inside the festival grounds.
Restrooms
So What Music Festival includes accessible port-a-potties in festival areas adjacent to the general restroom facilities and always near the accessible viewing platforms.
Powered Mobility Devices
Motorized wheelchairs and three- or four-wheeled scooters are permitted at So What Music Festival. For safety reasons, guests may NOT use personal golf carts, all-terrain vehicles, two-wheeled scooters, or motorbikes, either in the venue itself or in the parking areas.
Prescription Medicines
Prescriptions must have a prescription label and matching photo ID. For the safety of our staff and patrons, please dispose of all medical waste/syringes in the proper receptacles in our medical tents. Guests needing a refrigerated or cool location to store their medicines can contact ada@sowhatmusicfestival.com to make those arrangements.
Special Dietary Needs
If a patron has special medical dietary restrictions, a personal amount of food will be allowed into the festival, if accompanied by a doctor’s note. Please contact ada@sowhatmusicfestival.com with any questions or concerns.
Interpreting Services
Please make your requests as early as possible, preferably 60 days prior to the festival. Send requests to ada@sowhatmusicfestival.com.
Website
For specific questions or concerns about the accessibility of any event, or particular web page owned by DDP festivals, please contact us at access at ada@sowhatmusicfestival.com. If you do encounter an accessibility issue with our web pages please be sure to specify the web page in your email, and DDP will make all reasonable efforts to make that page accessible.
So What Music Festival is committed to facilitating the accessibility and usability of all of its websites, including our festival websites, for all people with disabilities. So What Music Festival is in the process of implementing the relevant portions of the World Wide Web Consortium’s Web Content Accessibility Guidelines 2.0 Level AA (WCAG 2.0 AA) as its web accessibility standard. The So What Music Festival website will be tested on a periodic basis with assistive technology such as screen readers and by engaging users with disabilities who use these technologies.
Contact ada@sowhatmusicfestival.com with any additional needs or further questions.
Additional Auxiliary Aids and Services
For any other questions or requests regarding auxiliary aids and/or services not covered in the paragraphs above, please email us at ada@sowhatmusicfestival.com.
Service Animals
So What Music Festival welcome and support the rights and attendance of all persons with disabilities that rely on the special skills of a trained service animal. What we DO NOT support, and will not tolerate, are pets being misrepresented by their owners as service animals. Please leave your pet at home.
Service Animal Definition
A ‘service animal’ is defined as “any dog that is individually trained to do work or perform tasks for the benefit of an individual with a disability. The work or tasks performed by a service animal must be directly related to the handler’s disability.” Emotional support or comfort animals are not considered service animals under the ADA and therefore are not allowed at So What Music Festival. Please note that all service dogs, including those from out of state, are subject to local dog ordinances, which include a valid rabies certificate.
Service Animal Policies
For patrons with disabilities who wish to bring their legitimate service animal to So What Music Festival, we ask that you review and follow the policies outlined below:
- Service animals must be accompanied by the handler with the disability at all times.
- Service animals must be under the control and supervision of their handler at all times.
- Service animals are not permitted to be left unattended under any circumstances.
- Handlers are required to be prepared for and clean up after, their animals at all times.
- We reserve the right to remove and/or refuse access to any service animal from the venue if that animal is deemed to be a health or safety threat to festival patrons, staff, or other service animals, or in violation of these policies.
- All service animals must be credentialed by So What Music Festival staff (see Service Animal Procedures).
Service Animal Procedures
All patrons with disabilities attending So What Music Festival this year with a service animal will need to have that animal credentialed by So What Music Festival staff before entering the main gate. This process will be performed quickly and respectfully by Accessibility Staff.
Upon arrival at So What Music Festival, come to the Access Tent at the front gate. Staff will speak with you, record your contact information, and provide a collar tag for your service animal. Security/Staff will be on the lookout for all animals to have a properly credentialed So What Music Festival collar tag.
Remember, service animals are allowed, all other dogs are not!